• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-03-2023 12:30 PM - edited ‎02-03-2023 12:32 PM

HP Recommended
Product: HP officeJet 4650 Series

Hello, I recently downloaded HP Smart app and connected my HP OfficeJet 4650 All in one printer series.

The app shows that my computer (A macbook) and the printer are connected, and I can hit "Print" but anytime it gets to the printing stage, an error pops up saying "Some of the software for the printer is missing" "Please contact the printers manufacturer for the latest compatible software". 

 

In the HP smart app I ran a diagnosis on the printer and it said everything was fine.

I also tried downloading drivers, but it said they were up to date.

 SIde note: Anytime i try to contact support; I can't get past the serial number stage because it says my serial number is incorrect, but it is not incorrect. : TH7984J0320662

 

Any ideas?

 

 

Screenshot 2023-01-31 at 1.32.20 PM.pngScreenshot 2023-02-03 at 2.16.47 PM.png

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.