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‎02-13-2023 09:47 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

How do I get help and support for my HP 8025e printer purchased 1 year ago and never been able to get the cartridge issue solved. I encountered printer delivery problem during purchase process when it was said to have delivered but I did not receive it.  I reported to  HP and delivery agent with back and forth emails and text communication for the supposedly delivered printer. A loss report case was created with the delivery agent. A week or so later, the  delivery agent made the delivery. I set up the printer per instruction with ink cartridge that came with the printer. The printer showed/is still showing  message of missing or damaged ink cartridge or to use ink that came with the printer.  I just bought a new HP ink cartridge to see if it would work but of course it doesn't. Would this supposedly "new" printer work at all?

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