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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-22-2023 12:13 PM - last edited on ‎04-27-2023 05:45 AM by Retired

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

I have a HP Officejet Pro 8600 Plus e-All-in-One Printer that's out of warranty, unfortunately. It works perfectly when I need to print (from multiple wireless sources - laptop, iPhone, etc.) or copy a document. However, I cannot get it to scan a document. It says it's not seen on the network, but that makes no sense to me as I'm printing to the same device wirelessly. Help?

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