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‎03-01-2023 04:53 AM

HP Recommended
Product: HP DesignJet Z9+ 44-in PostScript Printer

We just recently upgraded our  windows 10 PCs for very high spec PCs running window 11.

 

Our main issue with our Z9+ printer is that even after a clean install, no document/paper sizes/options are displayed when ever we go to print, in Basic or Advanced, the drop down where the available document/paper sizes are displayed is empty. This is the same for which ever application we try to print from. There is no option to change paper size in HP click either.  The only time we can access the printing preferences menu that works is via the control panel/settings/ printers and scanners/ printing preferences. 

 

I have tried uninstalling and reinstalling the printer, upgrading the firm wear , drivers etc. Nothing is working. As is stands due to my ignorance the z9+ which worked perfectly under windows 10 is useless atm.

 

Any guidance would be greatly appreciated.

 

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