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‎03-09-2023 05:45 PM

HP Recommended

Hello,

I have a HP Officejet 7612 printer that started to present the following error message: There is a problem with the printer or ink system. Turn printer off, then on. If the problem persists, contact HP. OEM ink is in use.

I have tried the following to resolve the problem:

1. Cleaned the metal contacts for each cartridge with a lint free cloth.

2. Dismantled the print head and reassembled it.

3. Perform a full NVRESET of the printer which fails at stage 4 of the process and presents the same error message I stated in bold.

The firmware is up to date.

Any assistance to resolve this problem would be appreciated.

 

 

 

 

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