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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-26-2023 11:24 AM

HP Recommended
Product: HP ENVY 6430e All-in-One Printer
Operating System: macOS 12.0 Monterey

Easy Scan is suddenly not working and I see here that the most up to date MacOS (Ventura) which has been out since last October is not even listed!

 

I had no problems until the past week,  then suddenly

a)The scanner (using EasyScan) is crashing - intermittently and with no apparent pattern, using both glass plate and sheet feeder

b) The sheet feeder is now not working at all.  I have checked that it is not the hardware (prints OK) and I can scan (laboriously) using HP Smart.

So I have come to the conclusion that the problem is with HP Easy Scan, and now am beginning to wonder if there is a support problem for the current MacOS. I redownloaded the Easy Scan app, but this has made no difference.  I have of course rebooted, disconnected the printer etc , also to no avail.

 

 After over 20 years of Canon printers/scanners, I switched to HJP a year ago and until now have been satisfied with this decision.

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