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‎04-01-2023 02:41 PM

HP Recommended
Product: HP Smart Tank 7005 All-in-One
Operating System: macOS 10.14 Mojave

My HP Smart Tank 7005 printer does not print cyan anymore. All other colors print fine. The cyan ink tank is almost full. I have followed all the steps described here.

https://support.hp.com/us-en/product/hp-smart-tank-750-series/2100043635/document/ish_4513539-404244...

Thereby I have the following issues:

- When I try cleaning the printhead with the HP Smart App, it prints the diagnostic page, then a window appears telling me that the cleaning is ongoing, and this window remains forever with a blue turning wheel. It never completes.

- I wanted to try replacing the printhead, but I can't get the carriage moving to the center, so I can't replace it.

The printer is only 1.4 years old and not very much used.

Any suggestion what can be done?

 

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