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HP Smart Tank Plus 651 Wireless All-in-One
Microsoft Windows 10 (64-bit)

We recently changed from Spectrum internet to Fidium. I would not recommend Fidium, there have been a lot of issues, escpecially trying to contact them. 

After less than a week with the new service I looked over and saw this message in the window of my HP Smart Tank Plus 651 printer.   Error code 0XB80585EA

Some of the side lights were blinking, like the question mark and home light.  

I tried everything to get rid of the message, using the hp print doctor,  recycling my pc, the printer even the router. Nothing has helped. Do I need a new printer?  This one is barely two years old. 

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