• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-11-2023 05:02 PM - edited ‎04-11-2023 05:06 PM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 10 (64-bit)

Hello, I wanted to scan two sides of my ID on the same page and I've been looking for solutions online but all the guides I found told me to change my Advanced Scan presets to ID. I looked for the option is not available in my HP Smart app, the only 2 options I got are Document and Photo:

SilvaLau_0-1681253958811.png

 

So here is my question, how can I scan two sides of the ID with HP Smart or better yet, how can I modify/add new Presets to my app.

 

Thank you.

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.