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‎04-22-2023 07:20 AM

HP Recommended
Operating System: iOS

Hello,

 My HP Officejet PRO X551dw printing issue is that approximately one inch of the print quality is missing. I have cleaned the duplex unit and ink cartridges using isopropyl alcohol to no avail.When I print I continue to see @1" of the print missing through the entire page. I have run all the diagnostic tools @8 times and still continue to have the same issue. Please advise if and if the brand new ink cartridges need to be replaced or if there's another issue I am not seeing to help resolve this issue.  I would have attached a screen shot of what is happening but cannot do so. Thank you. 

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