• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎04-28-2023 07:47 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Hi there - no problems with this printer for months and now suddenly it will no longer stay connected to wifi. The only way to get it to print is to unplug it, it briefly connects when it comes back on but within a few minutes the signal is off and it is showing the ! mark. Also the factory reset sequence of pressing the wifi symbol and the x simultaneously doesn't work. Is this a mechanical fault? 

 

I've tried removing the printer altogether and re-adding it, but it won't allow me to do that as I'm an instant ink and instant paper subscriber (aka I'm a good customer pls help me). If I have to do this I will but I'd rather not have to go through cancelling and setting up my instant ink account if I can help it. 

 

Any advice appreciated. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.