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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-01-2023 03:55 AM

HP Recommended
Product: HP LaserJet Pro MFP M28w

The HP scan software usually takes an initial preview and shows the scanned image to let you crop it and adjust some properties, then when you save, it scans again in-line with the selected parameters. For some reason, the first step fails, and despite the scanner seeming to complete the initial scan, the preview doesn't display. The software doesn't crash, it just hangs at the point before the preview shows up.

 

I've tried scanning different things and noticed a strange pattern. I placed a small leaflet in the middle of the scan area, and the scan worked fine. I moved it closer to the bottom, and the scan worked completely fine. I repeated this several times, moving the piece of paper around, and found that it worked every time the leaflet was folded up. However, unfolding the leaflet so it takes up more of the scan area causes the process to fail. I've tried different scan sizes, ranging from 5x7" to 'entire scan area' but this didn't seem to affect it. It was the size of the object that caused it to fail.

 

I've tried removing the software and reinstalling but it didn't make any difference. I also tried using Windows scan and encountered a similar issue. The folded up leaflet scanned fine and auto-saved in My Documents. I unfolded it so it took up a bit more of the scan area, and the scan seems to complete but then no image saves.

 

Any ideas what could be causing this?

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