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Common problems for Connectivity Issues
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‎05-02-2023 04:09 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Every since my cable company sent me a new router, my wireless printer continually shows as offline when I attempt to print. My wireless network test results said that "more than one access point/wireless router has been found that matches your wireless network name (SSID)"-and "To avoid this, change your wireless network name (SSID) to be unique." What are the steps I need to take (please--I'm old, not tech savvy, and need specific instructions!) to change the wireless network name (SSID)?

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