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‎05-09-2023 07:57 AM

HP Recommended
Product: HP OfficeJet Pro 8024 All-in-One Printer

Hi -

When I turn my printer on, it immediately tries to download the latest firmware. It always freezes at 00% complete, if I try to exit this process the printer crashes and reboots. I've tried downloading the latest firmware via the website and the app, but it seems I'm already running the latest version available (MALBECPP1N001.2243A.00) so they won't install.

 

This is frustrating as the printer is stuck in an infinite 'update loop', and I can't turn off the auto-update.

I've tried unplugging it for 60 seconds, this hasn't helped

 

BTW I'm running Mac OS Ventura 13.2.1, but this isn't an option on the HP dropdown.

 

Andy

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