• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-23-2023 02:13 PM - edited ‎05-23-2023 02:15 PM

HP Recommended
Product: HP Scanjet G4050 Photo Scanner

Like so many others, I made the enormous mistake of allowing MS to "upgrade" my INTENTIONALLY PURCHASED Windows 10 HP to Windows 11.  NOW, the wonderful software that came with my G4050 will no longer work because it is incompatible with Windows 11.  SCREWED by MS ... AGAIN!  HP does not want to invest time and money to upgrade the software for an older scanner.

 

I did as suggested and paid a LOT of money for Vuescan software only to discover that it is VERY buggy, very quirky, not at all intuitive to use AND, what is worse, Ed Hamrick - developer or owner or whatever, does NOT provide support.  NOT AT ALL!

 

Either I reinstall Windows 10 and start over reinstalling everything and NEVER allow Windows 11 upgrade, OR I BEG HP to upgrade the Scanner software.  IF anyone else reads this, or someone from HP - a company I revere - PLEASE upgrade the scanner software!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.