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‎06-12-2023 08:09 AM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Just open the package to use my printer HP Envy 5300 e-all-in-one for two months, After finishing the attached black cartridge, I bought a new HP cartridge.  However, the printer shows error of Incompatible Ink Cartridge when I plugged in it to the printer even the Color Ink Cartridge (Single Cartridge mode) is still working properly.  Now my ink inside the Color Ink Cartridge is running out.  I still cannot use the HP's Black Cartridge even though I changed to a new one. 

 

Please help as I cannot print now.

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