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HP ENVY 5030 All-in-One Printer

I cancelled my Instant ink subscription because although I updated my credit card details, HP said my bank had declined the payment. I contacted my bank who then unlocked my card but HP said they could not take a payment. I have replaced the instant ink cartridges with new HP cartridges but I still cannot print. My printer (HP ENVY 5030 All in one printer) shows the message ‘Printing with non-Instant Ink cartridges. There is a problem with Instant Ink. Visit www.hpinstantink.com.

 I note that my cancellation is 28th June 2023, will I not be able to print until then or does HP still need me to make a payment?

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