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‎07-24-2023 04:36 PM - last edited on ‎07-28-2023 07:25 AM by Retired

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Product: HP OfficeJet Pro 8025e All-in-One Printer

I have seen this question in a few incarnations but none come with diagrams or how-to videos of what to do about it,

 

I am getting the dreaded "The printer carriage cannot move" message.  No. there is no paper jam and yes, the ink cartridges are firmly in place.  I did see a YouTube video  that calls for unscrewing the layer of plastic that covers the carriage and diddling some levers & gears but I could not catch which printer Kevin is operating on.  But it does not look like mine in any case so I am reluctant to do that, lest I break something even worse.

 

I have too many ink cartridges remaining, more expensive than the printer itself so I am reluctant to toss this one. (I grok the business model; I don't have to like it.)

 

I need a printer-specific guide and even a video to what I can safely open and what do diddle there.

Any help form HP on this?

 

Thanks for helpful ideas.

 

-- JS

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