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I have taken delivery today of an HP Envy Inspire 7920 printer/scanner.  The setup was straightforward but the automatic document feeder done not work when scanning - only single page on the flatbed works.  The document feeder does work with the copy function.  I raised a support call and was told that the document feeder only works with copying and not with scanning.  This seems at odds with the HP specification that lists the document feeder under “Scanner”.

 

can anyone advise me whether I am getting something wrong, or the HP spec is incorrect?

 

many thanks

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