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‎08-14-2023 12:21 PM

HP Recommended

I have had my HP Officejet Pro 6970 printer for a couple years, and I use it daily. Today, I restarted it because it was frozen, and to my surprise the printer started the original initialization again, asking me what language and what region I was in, and now it is displaying the message "Use SETUP cartridges". Needless to say, I don't have the original setup cartridges, since I have been using this printer for years. I tried unplugging the power cord for 60 seconds, and I tried removing the HP cartridges then putting them back in, to no avail. The message "Use SETUP cartridges" still shows.

 

What can I do to bypass this message? Thank you.

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