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‎08-15-2023 08:49 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

After using a non-HP black cartridge (which I shouldn't have done) until the printer told me it was empty , I installed another non-HP cartridge, and got the initial "Printer or ink system failure" message. Then I ordered and installed a new HP black cartridge, and am still getting the same error. Why is it still giving me this error? What can be done to tell the printer that I've got only HP cartridges installed? With this error, the menu screen is not usable, as it only will display the error msg. I have verified the printer has the latest software/drivers. Warranty has long expired. I have already bought a new HP printer yesterday so that I can still operate. But I really don't want to give up on this older printer, just because I used a non-HP cartridge. If we can get it working past this error msg, I could either sell it or give it to charity.

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