• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎08-16-2023 01:16 PM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

My printer suddenly stopped doing printer scan from the app on my phone but will accept print jobs from my phone. Ink and paper are fine as are network connections. Eywork connection have been reset and reinitialised as has the router. Suddenly displaying limited functions etc. Yet I just used it 2 days ago yo rin a scan on the printer from my phone and printed a picture 5 minutes ago from my phone. Any help appreciated.  Just annoying as sometimes camera scan isn't appropriate

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.