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Hello. I have an HP LaserJet M209dw. I have moved apartments 3 times now, the printer worked lovely in the first 2. In the third apartment I was forced to make a new wifi network. I named it the exact same thing. The printer says it is connected, ready to print, and never prints anything and just keeps saying error but doesn't say what the issue is. I thought maybe the printer is getting confused because it is a new network but with the same name as the previous one. So, I changed the name and reconnected to it. Still no printing. Please let me know what I can do. I am not extremely knowledgable about software stuff and connectivity, but I did follow steps on Wireless Configuration when I connected to the printer's wifi connection and then put this in my browser: 92.168.223.1 and followed the steps to connect to my personal wifi connection.

Also, whenever I input my serial number AND THEN the product number it says it is all wrong. Even though that is literally from the only thing my printer is able to print (when I hit the information button).  Thanks in advance for any help. I've been at this for a little over a week.

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