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‎08-30-2023 08:04 AM

HP Recommended
Product: HP EliteBook 860 16 inch G9 Notebook PC (6B4Z7AV)
Operating System: Microsoft Windows 11

Hi there,

I am having issues with the USB ports of my EliteBook 860 G9 Notebook. During regular operation, my notebook is connected to a HP Thunderbolt Dock 120W G4. All USB devices connected to the docking station are fully functional, meaning the connection via the USB-C Thunderbolt Dock seems to be perfectly fine.

 

Once I am disconnecting the notebook from the docking station and trying to use one of the native "notebook USB" connectors, no device which is plugged in is being recognised. The snapshot below shows what I can see in the Device Manager.

 

Patrick_Oss_0-1693404059914.png

 

So far I tried connecting/disconnecting devices and rebooting the notebook, of course. Moreover I deactivated the checkbox "Device can be Deactivated to Save Power" in the Power Management Settings of each USB-Root-Hub (which is surprisingly re-activated after rebooting).

 

I would appreciate any help, hint or suggestion to solve this issue.

 

Thanks in advance and best regards

Patrick 

 

 

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