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Common problems for Connectivity Issues
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‎09-02-2023 06:17 PM

HP Recommended
Operating System: macOS 12.0 Monterey

I have used wireless printing for several years with no issues with this printer. Suddenly, the printer will not print anything until I turn it off, turn it back on, and then initiate the printing request again. It then prints for a few minutes, but as soon as it falls asleep the same issue happens again. My printer is powered on and prints a normal self-diagnostics page from the actual device, but when I look at my HP Smart app it says the printer is offline.


Please help with troubleshooting advice, including how to reset settings if needed. I need my printer to be able to print anytime from my phone and computer without having to power cycle constantly.

 

Thank you.

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