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09-09-2023 10:22 AM
As the title states, the keyboard on my new HP Envy laptop recently began to stop working at random. Restarting my laptop fixes it for awhile, but eventually it'll go down again and I'll have to restart it again (usually after about an hour of use). I've had the laptop for a couple of weeks and this just started happening a few days ago. I didn't install anything just before this started, nor did any physical damage happen to the laptop.
I've run all the diagnostics I could find but nothing, and the HP keyboard diagnostics test shows no input detected at all when the keyboard is down. I've deleted and reinstalled my keyboard on the device manager and ensured that everything on my system us up to date.
Additionally, it doesn't seem to go down while I'm not using it, as leaving it running for a few hours without input doesn't see the keyboard going down. I know that I am not pressing any of the typical keyboard shortcuts that would cause the keyboard to lock, and I think if it was that then I could just unlock it the same way, which doesn't work.
Oddly enough, the power button and the camera toggle button still work when the rest of the keys go down.
Any idea on why this is happening and how to stop it? All advice is appreciated.