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‎09-27-2023 04:16 PM - edited ‎09-27-2023 04:35 PM

HP Recommended

My HP Envy 6230 has become stuck loading on the HP start-up screen. The bar loads fully, and once full, printer simply does not start. The power on button is unresponsive and I have tried unplugging power cord, waiting and re-plugging, but still getting the same thing. 

My printer is not being identified by any other devices, and therefore I can't reinstall drivers/firmware or run diagnostics.

 

I have seen a number of previous reports of exactly the same problem but unfortunately no resolutions posted.

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