• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-05-2023 09:54 PM

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer
Operating System: macOS 11.0 Big Sur

After the last firmware update (WEBPDLPP1N001.2337A.00) I can no longer scan from/to my MacBook currently running macOS Big Sur Version 11.7.9.  My printer is an HP OfficeJet Pro 8740.

I can still print to the printer.  I can scan to my cell phone, so the scanner does work.

When I try to scan from my computer I get the following error:

image.png

In case it's hard to read the background pane says: "The scanner failed to complete the overview scan."

The Foreground screen says: "Scanner reported an error", followed by: "An error occurred while communicating with the scanner."

It doesn't make the usual sounds when trying to scan.  There is no indication on the printer that anything is trying to communicate with it - the screen stays dark.

My method for scanning is to go into System Preferences -> Printers & Scanners -> Scan -> Open Scanner

Any help would be greatly appreciated.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.