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‎10-07-2023 03:44 AM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer
Operating System: macOS 12.0 Monterey

Hi, I have the HP Envy 6000 (not 6020e) and am having trouble connecting. I've downloaded the HP Smart app (tried it both on my computer and phone), but my printer never shows up as an option. So, I connect directly to the printer, which of course disconnects me from wifi, meaning I can't restart HP Smart (because I'm offline) but can go back a step and look for my printer, but it's never there. I've tried rebooting everybody. I've tried holding down the wifi blinking light or holding it down in combo with the info light. I've tried it with my computer connecting directly or my phone connecting directly. I've even tried connecting one device directly and looking for the printer with the other one (of course this didn't work but I really was trying every path I could). Does anyone have any advice? Thank you! I'm using OS 12.5 (21G72) if more specifics are needed beyond Monterey.

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