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HP OfficeJet Pro 6978 All-in-One Printer

my HP6978 has developed a printer error When you try to print to it t displays error 0x19a0013 .  this happens any time i try to print even using the "Clean Printhead" function from the maintenance panel. The link http://hp.care/2AkeDWb  for printhead issues is no longer available.  What other steps can i take to correct this issue? 

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