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‎10-20-2023 02:42 AM

HP Recommended
Product: HP ZBook Studio 16 inch G10 Mobile Workstation PC (7L005AV)
Operating System: Microsoft Windows 11

After my first ZBook Studio 16 G10 was replaced because of a bad pixel issue, I noticed that the replacement shows an annoying fan noise. Most annoying is that on the lowest speed, which is used most of the time in my case, the fan speed goes slightly up and down with a frequency of about 1Hz. Depending on the speed the right fan also emits a high frequency sound. I did not notice this type of issue on the first device.

 

When talking to the service hotline, I was told to start the fan test in the hardware diagnostics. If that test shows "OK" there is no issue with the fan. However, this test does not test the fan at speeds below 60% and also I doubt this test detects varying fan speeds or noises.

 

Does anyone have similar experiences with their HP ZBook Studio G10? Any idea how to make the service take my issue serious? Any idea how to fix this issue?

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