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‎11-13-2023 01:45 PM

HP Recommended
Product: HP OfficeJet Pro 8034e All-In-One

My instant ink trial ended, and we cancelled the service. I understand that you can't use instant ink cartridges without a subscription, but now the printer is locked out of everything. It won't print, it won't let us reconnect to an account after a full reset, it won't let us do anything. We even tried re-subscribing to Instant Ink, and it still won't let us connect the printer to our account or print anything. It won't let me add the printer to my account either. We've also tried creating a new account and adding the printer there. We can get through printer setup until the final step and it always comes back with an error. 

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