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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-18-2023 11:25 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Since upgrading to MacOS Sonoma 14.1.1, HP Easy Scan cannot connect to the scanner. Printing works on the OfficeJet 7740, but scanning says "Scanner reported and error. An error occurred while communicating with the scanner." Searching the internet, I am not the only one having the problem. Downloading the recent Easy Scan update does not resolve the problem. When is HP going to update the Easy Scan software for MacOS 14.1.1 and what are the installation instructions? For example, do we need to delete the old version before installing the new version?

 

Thank you,

Michael1957

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