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HP OfficeJet Pro 8025 All-in-One Printer

Hi, I bought the printer in the US and now live in Israel. 

We want to replace the ink cartridge and the ink cartridge sold in Israel is 912XL while the one sold in the US is 910XL.

The printer does not accept the 912XL because it seemed to be locked for just the US cartridges (910XL).
I need help unlocking the printer so it can accept the 912XL cartridge
Can you please help me?
Thanks
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