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‎12-11-2023 09:10 AM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Linux

Initially, I had my printer reporting errors about not having original toners, however they are factory ones. After chatting with online support, I purchased another toner and have the same issue. The printer within warranty ended up in authorized service in my neighborhood.  They fixed the toners. However, they reported that my drum unit is bad, and I need the replacement. And that is what I need to buy even within warranty since the drum is expandable/consumable material.
That is shock for me since drum unit suppose to prints tens of thousands of pages and more, and my printer not even reached 100 pages printed at all.
I picked up my printer and left it at the store where I bought it with the reclamation. They told me that the reclamation would probably fail since they classify drum unit as spendable material.
I'm asking the community and experts from HP to help me out how to deal with this case if the reclamation is rejected.

Thanks, Sasha Shipka

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