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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-11-2024 09:07 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

HP 8710 printer:  Only way I can scan to PC is to use HP Smart.  That worked fine for about a year but now takes about 10 minutes to open, and then takes about five minutes of the rotating circle to start.  After that it works OK but very slowly.  So this is not practical to use.  Any suggestions?  I tried uninstalling and reinstalling the printer and HP Smart several times, with no improvement.  

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