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Common problems for Connectivity Issues
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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
macOS 11.0 Big Sur

My printer is connected to the wifi, but I can't print because the computer and other devices (iPad/iPhones) can't find it.  All of the HP videos and instructions say to connect to wifi, but the computer already is - so that doesn't help.  Also, I went to wifi settings and "Reset Network Settings", which basically allows me to disconnect and then reconnect the printer to my wife, but that hasn't worked either.  Thanks.

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