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‎01-17-2024 07:20 AM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X4AV)
Operating System: Microsoft Windows 11

Hello,

To login via Windows Hello my laptop uses the webcam in combination with the IR camera (red light left of normal camera).

This worked perfect until a few months ago. After checking this forum I learned to uninstall  the device via the device manager of windows under the "Biometric devices". After a restart windows automatically reinstalls the correct drivers and the IR camera works fine again.
This I did every week to keep the camera working but since a few weeks nothing helps anymore and I cannot get my IR camera to work.
I reinstalled the HP drivers for the webcam (SP88464) without succes.
I removed the hello login and reconfigured without succes.

 

Thank you for your tips.

Regards,

Dino

HP Spectre x360 13,5 in (04/2023)
Windows 11, 64bit
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