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‎01-24-2024 11:02 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Error message on printer window: “there is a problem with the supply system try replacing the affected cartridge with a different non-empty cartridge.”

 

The problem seems to be with the “K” black cartridge not being read by the printer. I installed a new 962 XL black cartridge and it’s still not working.

Unable to print.

I did wipe off the connection pins (not sure of correct terminology) on the print head and the companion port on all the cartridges. Turned it off for 5+ minutes—still getting the same error message.

 

Any suggestions are greatly appreciated 

Thanks, Tzara

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