• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-30-2024 01:27 PM

HP Recommended
Product: HP Officejet Pro X576dw Multifunction Printer

I have ran all the cleaning and alignment tests possible.   When I run a print quality report, the printer does not print magenta in sections 8 or 9 (they are just white). 

 

I followed another post that said to look for paper debris behind the duplexer, and I did not see any.  (He said it could be almost invisible, but I looked with a flashlight.)

 

Is this crazy expensive printer MFP toast or is there something I can replace on the printer?  All other functions work fine.  It has only been used as Home Office and not in a corporate environment.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.