• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-19-2024 08:32 AM - edited ‎02-19-2024 08:33 AM

HP Recommended
Product: HP DeskJet 2722 All-in-One Printer

I purchased an HP 67XL Black Ink cartridge from Amazon for $28. I always keep a back up cartridge for when my printer ink runs out. The Expiry date is May 2025. I have had it for a few months and needed to use it last night. I went through all the required trouble shooting methods and it does not work no matter what I do. I can no longer send it back to Amazon as it's passed the window for return and I opened it.  Anyway, I am just wondering if I have any recourse to return or exchange this cartridge?  I would really like to find an answer.  I know my printer was working because the previous cartridges worked fine. I just swopped it out for the one I have as a back up. I had to put the old one back in even though it was low on ink. Any advice would be greatly appreciated.  Thank you.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.