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HP OfficeJet Pro 6968 All-in-One Printer

i bought a used officejet pro 6968 because my previous one was no longer working. the one i bought is tied to someone else's instant ink account, so i cannot disable automatic updates or use non-hp cartridges. how do i remove the instank ink information from this printer? i bought the printer from an online retailer so i do not have the info of the person who previously had the account.

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