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HP Photosmart 7520 e-All-in-One Printer

I am able to print wirelessly to the printer, but when I attempt to scan to email, I get the web services server issue.  I've tried to reboot my internet, have shut down the printer and restarted, have set printer to factory default and re-connected to my router, nothing seems to work.  I am also unable to scan to a thumb drive.  When I insert the thumb drive, it pops up a quick error B8BF39A0 and i have to shut down the printer.   The thumb drive is NOT corrupt, I use it on my laptop with no problem.  Any suggestions, other than what i've already tried, would be appreciated

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