• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-07-2024 08:34 AM - edited ‎03-07-2024 08:35 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Hello!

I am having the continuous error message "Username or Password is incorrect. Ensure both user account and password are valid." I have followed the steps to set up the email accounts through the HP Smart and have collected the SMTP server and port. I am using my email and its password as the SMTP user ID and password. I am unsure what is causing the issue. Could it be that I am using a work email?

Any information/help is greatly appreciated! Thank you!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.