• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎03-10-2024 12:33 AM

HP Recommended
Product: Deskjet 4100 Printer
Operating System: Other

My deskjet 4100 printer has been offline for over a month... Last month, the power in my area went out. I came home, went to print something and my printer was "unavailable". I turned off printer, unplugged it, reset my wifi, turned printer back on and tried reconnecting to wifi - nothing. I have followed every YouTube video and read every article to connect my printer - and again, nothing. It also says that the ink cartridge is empty (instant ink), it isn't - I just replaced them right before this happened. I took one last step - removed the printer from smart hp and instant ink, then did all the setup stuff again. Printer still will not connect to wifi. I have tried connecting via different methods and other wifi connections but nothing. I can now no longer setup the printer through smart hp or enroll back into instant ink (wifi is needed - but the stupid printer will not connect).

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.