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‎04-01-2024 12:13 PM

HP Recommended

Hello. I'm a 56 year old technophobe. Like many others I get the error message, just when I think I've managed to set the printer up.

I tried turning off the vpn for the hp smart app, but no joy.

When I click on the list of printers though, under the 'add a printer' option, the one I've bought (deskjet 2800e series) isn't on the list of models associated with the hp smart app - do i need to download a different app?? 

On the HP customer service page, the serial number I put in brings up a model thats not a 2800e- think it was a 2810.

Any help would be much appreciated.

 

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