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‎04-02-2024 07:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hey I am working to get a M375nw working again and it keeps giving me the print path jam error and stops the print while its halfway through the fixer. there doesn't seem to be a jam, apart from the unknown reason it stops during print. I checked 3 of the infrared break sensors and all 3 seem to be operable. one by one I have tried adjusting them to see if they get registered during initialization, all of them give errors then.

I have rebooted it multiple times, I also did a factory restore. have used paper from paper feed 1, 2 and 3. all of them experiencing the same error.

the paper that is printed looks how it should, there is even part of it sticking out at the feed out, I have no idea why it keeps stopping. are there more sensors that could give a paper jam error?

 

any ideas how to fix this?

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