• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended
OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755F7AV)
Microsoft Windows 11

Hi,

 

I am trying to connect a docking station that works with Thunderbolt 4 to my laptop using the USB-C port.

The docking station power delivery and USB works, but the 2 HDMI outputs do not work.

 

The docking station manufacturer tells me that this is a laptop issue. The device manager shows an unknown device.

 

ES124_0-1712159296418.png

 

I already downloaded and installed the driver for Thunderbolt from HP support. This does not change anything.

 

What should I do to get this to work?

 

FYI: Docking station is this one: https://www.coolblue.be/en/product/933695/bluebuilt-displaylink-docking-station-with-usb-c.html

 

Thanks for your help!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.