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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-04-2024 03:58 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

I have an Officejet Pro 9015e and am wirelessly connected to a computer running Windows 11.  I use HP Smart to scan documents.  Recently I have found that I can no longer scan directly to email.  I used to scan a document, click on Share, click on email and a new email would open up , to which the scan was attached and I could then easily address that new email and send it.  Now, for some reason, when I scan and click on Share and Email, my inbox opens on email, but a new email does not open with the scan attached to it. I now have to go to my One Drive, find the scanned document, create a new email and attach it.  I do not know why this started to happen and since my printer is now out of warranty, I can not really get help from HP Support to try to figure out a fix,  It is really inconvenient to go through all of these additional steps just to email a scan,  Is there a simple fix for this?

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