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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-20-2024 11:40 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

Screen says cartridge jam- the print cartridge cannot move.

We do find an obstruction looking in cartridge door or in paper feed.

Turned off and on.

Unplugged with printer on, waited 60 seconds,replugged.

None of this solved issue.

 

cartridge is sitting on the left side on the printer (right side as I look at it from front). Doesn’t move when turning printer on or off

 

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